First Impressions Associate – Raleigh/Durham, NC

North Carolina, Raleigh-Durham
Posted 1 year ago
Position Summary: Under the supervision of the COO and in cooperation with other Lee & Associates Leadership, the First Impressions Associate provides customer service, information services and administrative support. 
He/she will be responsible for managing those functions in accordance with the stated mission, goals, and policies established by Lee & Associates, Raleigh-Durham President and Principal.

The First Impressions Associate will work with team members to perform the day-to-day administrative activities from inception to execution.


  • This position requires that the incumbent be courteous, friendly, positive, enthusiastic and relate well to the public.
  • He/she must have excellent communication and customer service skills.
  • He/she must be able to respond well in a fast-paced environment.
  • This position requires Intermediate experience using Microsoft Office Suite and answering a multi-line phone system. Professional and interpersonal skills with the ability to provide excellent customer service.
  • Ability to work with minimal supervision, the incumbent must possess ability to initiate and work independently as well as cooperatively with others and have strong organizational and time management skills.
  • Detailed oriented, dependable, and able to maintain a high level of confidentiality.
  • Excellent verbal and written communication skills are essential.
  • Applicant should have the ability to build effective, authentic relationships with clients.
  • He/she to work alongside brokerage team to assist with mailings and tasks needed to accommodate client requests.
  • He/she to keep office space organized and presentable for clients.
  • Follows Lee & Associates policies and procedures; ability to respond to emergency situations.
  • Requires corrected vision and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks.
  • Ability to communicate clearly through speech and understanding of the English language.
  • Ability to walk stand, kneel, stoop and manual dexterity.
  • Ability to lift a maximum of 40 pounds.
  • Ability to adapt to change quickly, work under stressful conditions on a regular basis and have responsibility for the health and safety of others.

Overview and Daily Responsibilities:

The essential duties and responsibilities of this position may include, but are not limited to, the following:

  • Opening and Closing Office responsibilities
  • Welcome and direct visitors, members, and staff, while multi-tasking, answering multi-line phone in a timely and courteous manner. Return all voicemails daily.
  • Assist the Marketing Administrative Team with dally admin duties. This would include helping with special projects, doing research, administrative tasks, data entry, daily office tasks, and other miscellaneous
  • Collect and distribute mail daily.
  • Schedule room reservations & conference calls. Monitor room reservation request folder and reply to requests. Schedule catering orders associated with room reservations.
  • Attend weekly Broker meetings. Assist with agenda, catering, and meeting minutes.
  • Maintaining clean office and restock conference rooms before and after meetings.
  • Report facility issues to Property Management and keep log of issues and resolution.
  • Serve as contact person for vending, federal express and copier services. Communicate monthly copier count, along with copier supplies. Keep log of all vendor interactions.
  • Weekly order and distribution of office/kitchen supplies.
  • Maintain and distribute telephone lists.
  • Receive and notify staff of special delivery mail and packages.
  • Prepare/distribute birthday cards and holiday cards.
  • Assist Brokers, ¬†Director of Operations, President, and Principal with daily administrative duties in support of brokers and business practices.
  • Other duties assigned by supervisor


Job Features

Job CategoryAdministrative, Operations & Staff

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