Join our Team: Senior Multifamily Property Manager
Full-Time | Houston, Texas
About the Opportunity
Lee & Associates – Houston is seeking an experienced Senior Multifamily Property Manager to lead the operations, financial performance, resident experience, and overall success of a multifamily community.
This position is designed for a hands-on property management professional who understands that strong asset performance requires disciplined operations, sound financial management, exceptional service, and effective leadership. The Senior Multifamily Property Manager will have significant responsibility for the performance of the property while serving as a key point of communication among residents, onsite team members, vendors, ownership, and senior leadership.
About Lee & Associates – Houston
Founded in 2015, Lee & Associates – Houston is a fully integrated commercial real estate company providing a broad range of services to property owners, investors, and businesses throughout the Houston market.
In addition to brokerage services, the Houston office has expanded its capabilities to include property management, medical office, and retail services. As part of the Lee & Associates national network, the Houston team combines local market expertise with the resources and reach of offices throughout the United States and Canada.
Our professionals share a commitment to integrity, collaboration, entrepreneurial thinking, and delivering meaningful results for our clients.
Position Summary
The Senior Multifamily Property Manager is responsible for overseeing the day-to-day operations, financial performance, resident experience, and physical condition of an assigned multifamily community.
This individual will focus on maximizing occupancy and revenue, controlling operating expenses, maintaining the property to a high standard, developing a high-performing onsite team, and delivering exceptional service to residents and ownership.
The ideal candidate is an experienced and proactive property management professional with strong leadership, financial, operational, and customer-service skills. The successful candidate will be comfortable managing competing priorities, making informed business decisions, and taking ownership of results.
Key Responsibilities
Property Operations
- Oversee all aspects of daily operations for the assigned multifamily community.
- Maintain high standards for curb appeal, cleanliness, safety, maintenance, and overall property condition.
- Conduct regular property inspections and ensure deficiencies are resolved promptly.
- Coordinate capital projects, renovations, vendor activities, and preventative maintenance programs.
- Ensure compliance with company policies, local regulations, Fair Housing requirements, and applicable housing laws.
Financial Management
- Develop, manage, and achieve annual operating budgets and financial objectives.
- Monitor monthly financial performance, variances, collections, expenses, and operating trends.
- Identify opportunities to increase revenue and improve operating efficiencies.
- Manage accounts receivable, delinquency, bad debt, concessions, and resident balances.
- Prepare and present financial and operational reports to ownership and senior leadership.
Leasing & Revenue Performance
- Drive occupancy, leasing velocity, resident retention, and revenue growth.
- Monitor market conditions, competitive properties, pricing, concessions, and rental trends.
- Develop and implement strategies to maximize rental income and minimize vacancy.
- Oversee leasing activity and ensure prospects and residents receive an exceptional customer experience.
- Analyze leasing performance and implement corrective strategies when necessary.
Team Leadership
- Recruit, train, coach, and develop onsite team members.
- Establish clear performance expectations and accountability.
- Foster a positive, professional, and service-oriented team culture.
- Conduct regular team meetings, performance reviews, and training initiatives.
- Lead by example and maintain high standards of professionalism and integrity.
Resident Relations
- Build strong relationships with residents and promote a positive community environment.
- Resolve resident concerns, complaints, and escalated issues professionally and promptly.
- Oversee renewals, resident retention initiatives, and resident communications.
- Ensure community policies and procedures are enforced consistently and fairly.
Vendor & Risk Management
- Select, manage, and evaluate contractors and service providers.
- Negotiate vendor agreements and ensure quality work at competitive pricing.
- Monitor insurance, safety, emergency preparedness, and risk-management practices.
- Ensure required inspections, licenses, certifications, and documentation remain current.
Qualifications
- 5+ years of progressive multifamily property management experience, preferably managing a Class A or B community or comparable asset.
- Proven experience overseeing property operations, budgets, financial reporting, leasing, and resident relations.
- Strong understanding of multifamily performance metrics, including occupancy, retention, delinquency, NOI, rent growth, and expense management.
- Demonstrated ability to lead, coach, and develop onsite teams.
- Strong knowledge of Fair Housing regulations and applicable federal, state, and local requirements.
- Excellent written, verbal, organizational, and interpersonal communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with property management software and Microsoft Office.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Bachelor’s degree in business, real estate, property management, or a related field.
- ARM, CAM, CPM, or another relevant professional designation.
- Experience with value-add, lease-up, renovation, or repositioning projects.
- Experience presenting financial and operational results to ownership or senior leadership.
What Success Looks Like
Success in this position will be measured by the ability to:
- Consistently achieve or exceed occupancy and revenue objectives.
- Improve NOI through disciplined revenue management and expense control.
- Maintain the property at a high operational and physical standard.
- Build, develop, and retain a strong and accountable onsite team.
- Deliver excellent resident satisfaction and retention.
- Maintain regulatory compliance while minimizing operational and financial risk.
- Communicate effectively with ownership, residents, employees, and vendors.
Ready to Take the Next Step?
We are looking for an experienced multifamily professional who takes ownership of results, leads with confidence, and understands that exceptional property performance starts with exceptional leadership.
Apply by completing the application form at the bottom, here: Senior Multifamily Property Manager Application
We look forward to learning more about you.